WRMADEVELOPER

IT services · Software · Contact center

Technology that keeps your business answering, selling and running.

WRMA Developer builds the software businesses run on and supports the infrastructure behind it. From point-of-sale and booking platforms to Genesys and Avaya contact centers, we design it, build it and keep it working.

Get a free consultation See our platforms
18+ years in contact centers 4 SaaS platforms built English & Spanish

IT services

One partner for your software, your network and your phones.

Small and mid-size businesses get the same engineering a large IT department provides, without hiring one.

Tell us what you need

Custom software & SaaS

Business applications built around how you work, from internal tools to multi-tenant SaaS products.

  • Web apps
  • APIs
  • Multi-tenant

Websites & mobile apps

Fast websites, online stores and installable apps (PWA) that work on any phone, tablet or computer.

  • PWA
  • E-commerce
  • Landing pages

Cloud & hosting

Serverless hosting, domains, DNS, email and databases on Cloudflare and other cloud providers.

  • Cloudflare
  • DNS & email
  • Migrations

Managed IT & help desk

Day-to-day support for your team: computers, accounts, printers, Microsoft 365 and Google Workspace.

  • Remote support
  • On-site
  • M365

Networking & Wi-Fi

Office and store networks, firewalls, VPN and Wi-Fi that covers every corner of the building.

  • Firewalls
  • VPN
  • Cabling

Cybersecurity & backups

Two-factor sign-in, endpoint protection and tested backups so one bad day does not stop your business.

  • MFA
  • Backups
  • Security review

POS setup & hardware

Point-of-sale installation for restaurants and stores: terminals, receipt and kitchen printers, cash drawers.

  • Printers
  • Kitchen display
  • Training

AI agents & automation

AI assistants that answer leads, draft follow-ups and automate repetitive work, always with human approval.

  • Lead follow-up
  • Chatbots
  • Workflows

VoIP & business phones

Business phone systems, WhatsApp Business and SMS for teams that live on the phone.

  • VoIP
  • WhatsApp API
  • SMS

Data & integrations

Connect your CRM, accounting, payments and spreadsheets so information is entered once.

  • CRM
  • Payments
  • Reports

IT consulting & planning

Technology roadmaps, vendor selection and replacing expensive subscriptions with tools you own.

  • Roadmaps
  • Cost reduction
  • Vendors

Contact center engineering

Genesys, Avaya and Alvaria (Aspect) architecture, IVR development and routing design. See details

  • Genesys
  • Avaya
  • IVR

Our platforms

Software we build and run every day.

Each platform is designed, developed and operated by WRMA Developer. The same team builds custom solutions for clients.

F

Point of sale and online ordering for food businesses. Tables, kitchen, delivery and an online store, with no commission per order.

For restaurants, food trucks and cafés

P

Multi-tenant point of sale that installs as an app. Inventory, sales and reports for stores and restaurants across Latin America.

For retail stores and restaurants in LATAM

G

B2B platform for water companies. Customers, orders, delivery routes and payments in one place.

For water distribution and purification companies

B

Online booking for appointment-based businesses. Clients book from their phone and the calendar fills itself.

For barbershops, salons, nail studios and professionals

Contact center engineering

Contact centers that route every call to the right place.

Architecture, IVR development and migrations for Genesys, Avaya and Alvaria (Aspect), from someone who has run these platforms in production for more than 18 years.

Genesys Cloud CXGenesys EngageAvaya Aura / CMAvaya Experience PortalAlvaria (Aspect)Aspect Unified IPSIP & VoIP

Genesys Cloud CX architecture

Org design, queues, skills, Architect flows, integrations and the move from on-premises to the cloud.

IVR design & development

Call flows with DTMF and speech, CRM data dips, self-service payments and order status, in English and Spanish.

Avaya systems

Communication Manager administration, vectors and VDNs, Experience Portal applications and upgrades.

Alvaria & Aspect platforms

Support and modernization of Alvaria and legacy Aspect environments, including migration plans to newer platforms.

Routing & queue strategy

Skills-based routing, callbacks, business hours and overflow so customers wait less and agents stay productive.

Reporting & integrations

Real-time dashboards, historical reports and connections to CRM, WFM and ticketing systems.

18+

years designing, supporting and migrating enterprise contact centers on Avaya, Alvaria (Aspect) and Genesys.

Talk to an architect

How we work

A clear path from first call to running system.

  1. Discover

    A free call to understand your business, your current tools and what is slowing you down.

  2. Design

    A written plan with scope, timeline and a fixed price before any work starts.

  3. Build

    Weekly progress you can see and test, with changes made as you give feedback.

  4. Support

    Training for your team, then monitoring, updates and help when you need it.

About

Engineering experience, small-business attention.

WRMA Developer was founded by Wally Moya, an IT manager and software developer with more than 18 years in contact center technology. He has supported and built systems on Avaya, Alvaria (Aspect) and Genesys for large operations, and today leads IT for a growing company in North Carolina.

That experience now goes into software and IT services for businesses in the United States and Latin America. We work in English and Spanish, and we build the same way for clients as we do for our own platforms.

18+years in contact centers
4SaaS platforms built
2languages: English & Spanish
US · LATAMclients served

Contact

Let's talk about your project.

Tell us what you need and we will reply within one business day with next steps. The first consultation is free.

Phone / WhatsApp+1 (919) 343-6706
Emailwallymoya@wrmadeveloper.com
Office2900 Harriman Rd, Durham, NC 27705

We reply within one business day.